Shipping policy
Dreams of Seams – Shipping Policy
At Dreams of Seams, every order is packed with care and shipped quickly so you can start creating sooner. Below is our clear, no‑nonsense shipping policy to help you shop with confidence.
📦 Processing Time
- Orders ship within 2–5 business days.
- During high‑volume seasons, processing may extend slightly, but we always work to keep things moving efficiently.
🚚 Shipping Methods
- All orders ship via USPS or UPS, depending on the best rate and delivery speed.
- Tracking information is provided for every shipment.
- Upgraded shipping options may be available at checkout.
💲 Shipping Rates
- Shipping is calculated based on weight, size, and destination.
- Multiple items are combined automatically to give you the lowest possible rate.
- Free local pickup may be available for customers in the Eden, NC area.
📬 Delivery Issues
Once a package is accepted by the carrier, delivery timelines and handling are outside our control.
If your package is delayed, misdelivered, or marked delivered but not received:
- Please contact the carrier first, as they can provide the most accurate updates.
- We’re always happy to help guide you through next steps.
📦 Lost or Damaged Packages
- Dreams of Seams is not responsible for packages lost or damaged in transit.
- If your order arrives damaged, please document the packaging and contents so you can file a claim with the carrier.
- If you purchased shipping insurance, please follow the instructions provided by the insurer.
🔄 Returns & Exchanges
Due to the nature of fabric and cut‑to‑order items, all sales are final.
If there is an issue with your order, reach out within 3 days of delivery and we’ll work with you to make it right.
🌟 Our Promise
We take pride in fast shipping, careful packaging, and honest communication. Your order matters to us, and we’re committed to getting your supplies to you safely and quickly.